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Good News or Neutral News Message Revision

by Clarice P. Brantley and Michele Goulet Miller

Messages that result in yes answers or positive responses are good news messages. You prepare good news messages to give or ask for information. You prepare neutral news messages, sometimes referred to as routine messages, while you wait for circumstances or conditions to change that would allow you to write a more positive response.

Good news or neutral news messages apply the Communication-by-Objectives (CBO) approach. CLICK HERE to obtain the CBO approach.

Both good news and neutral news messages follow the same message strategy:

  • State the good or neutral news.
  • Provide adequate details or descriptions.
  • End pleasantly.

When you prepare or revise a good news or neutral news message, observe the Checklist for Preparing a Good News or Neutral News Message. CLICK HERE to obtain the Checklist for Preparing a Good News or Neutral News Message.

To obtain a message that needs revising, CLICK HERE. Compare students' solutions with the Checklist for Preparing a Good News or Neutral News Message. The final message should reflect the six Cs of effective messages and acceptable message format.

CLICK HERE to obtain a sample solution.


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Communication Tidbits and Hotlinks is a regular feature by Clarice P. Brantley and Michele Goulet Miller, authors of Effective Communication for Colleges and The Basics: English.

For additional applications and more hotlinks, visit http://brantley.swcollege.com (9th edition) or http://brantley.swlearning.com (10th edition).