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Good News or Neutral News Message
by Clarice P. Brantley and Michele Goulet Miller
Messages that result in yes answers or positive responses
are good news messages. You prepare good news messages to give or
ask for information. You prepare neutral news messages, sometimes
referred to as routine messages, while you wait for circumstances
or conditions to change that would allow you to write a more positive
Good news or neutral news messages apply the Communication-by-Objectives
(CBO) approach. CLICK HERE to obtain
the CBO approach.
Both good news and neutral news messages follow the
same message strategy:
- State the
good or neutral news.
- Provide adequate
details or descriptions.
- End pleasantly.
When you prepare or revise a good news or neutral news message,
observe the Checklist for Preparing a Good News or Neutral News
Message. CLICK HERE to obtain
the Checklist for Preparing a Good News or Neutral News Message.
To obtain a message that needs revising, CLICK
HERE. Compare students' solutions with the Checklist for Preparing
a Good News or Neutral News Message. The final message should reflect
the six Cs of effective messages and acceptable message format.
CLICK HERE to obtain a sample
Please continue to submit your favorite communication
activities that may be included in future issues.
Communication Tidbits and Hotlinks is a regular feature by Clarice
P. Brantley and Michele
Goulet Miller, authors of Effective
Communication for Colleges and The
For additional applications and more hotlinks, visit http://brantley.swcollege.com
(9th edition) or http://brantley.swlearning.com